Terms and Conditions

Welcome to The Charlotte Palm Beach LLC. By accessing or using our website or purchasing our services and products, you agree to be bound by the following terms and conditions. Please read them carefully.

SERVICES & APPOINTMENTS

We offer skincare services, massage therapy, and curated retail products in-studio. All service bookings are made through our third-party provider, Vagaro. By booking an appointment, you agree to Vagaro’s terms and our studio policies. Our massage establishment license number is MM46273. Our cosmetology salon license number is CE10043088.

CANCELLATION POLICY

We require a minimum of 24 hours’ notice for cancellations or rescheduling. Cancellations made within 24 hours of your appointment will be charged the full service amount. This policy is in place to honor the time of our licensed professionals and other clients.

PRODUCTS & RETURNS

All product sales are final. Due to the nature of skincare and hygiene products, we do not accept returns or offer refunds. We encourage you to ask questions before purchasing to ensure the product is right for you.

PRIVACY & COMMUNICATION

By providing your email address and/or phone number, you consent to receive communications from us, including appointment reminders, marketing promotions, and updates. Your personal data is collected and managed in accordance with our Privacy Policy.

WEBSITE USE & INTELLECTUAL PROPERTY

All content on this website INCLUDING but not limited to text, logos, design elements, images, service descriptions, and product photography IS the property of The Charlotte Palm Beach LLC or our vendors and is protected by copyright and intellectual property laws.

We work with select vendors and brand partners who may provide imagery, product photography, or promotional content. These assets are used with permission, and all rights remain with the original owner. You may not copy, reproduce, distribute, or use any content from this site without express written consent from The Charlotte Palm Beach LLC or the respective rights holder.

LIABILITY & WAIVERS

All service-related liability waivers are signed through Vagaro prior to your treatment. By booking and receiving services, you acknowledge that you understand and accept the risks associated with skincare and massage treatments. We are not liable for reactions or outcomes beyond our control.

JURISDICTION

These terms are governed by the laws of the State of Florida. Any disputes shall be resolved in the courts of Palm Beach County, Florida.

MODIFICATIONS

We reserve the right to modify these Terms & Conditions at any time. Changes will be posted on this page and become effective upon publication.